Below you will find answers to the most frequently asked questions about our products, deliveries, payments, and service. Is your question not listed? Please contact us at info@cooledsolutions.com or +31 (0) 255 234 200.
Ordering and payment
Can I also order from you as a private individual?
Yes. Anyone can order from Cooled Solutions. However, our packaging is primarily developed for business use, and we apply minimum order quantities per item.
Can I order on invoice?
Yes, business customers can order on invoice. You will receive an invoice with a payment term of 30 days after delivery. For the first order, we may ask for a KvK number and additional details for verification.
Which payment methods do you accept?
You can pay online with iDEAL, Bancontact, credit card (Visa, Mastercard), and SEPA bank transfer. Business customers can also order on invoice.
Can I get a custom quote?
Certainly. For larger quantities, custom packaging, or a fixed price agreement for recurring deliveries, we will be happy to prepare a custom quote. Request one via our quote form.
Delivery times and shipping
What are the delivery times?
Orders placed on business days before 14:00 are usually shipped the same day. Delivery generally takes place within 1–2 business days in the Netherlands and 2–4 business days within the EU.
Do you also ship abroad?
Yes, we deliver throughout Europe. Shipping costs and delivery times vary by country. For shipments outside the EU, a custom solution is required — please contact us in advance.
What are the shipping costs?
Shipping costs are calculated based on weight, volume, and destination. You will see the exact amount at checkout. For orders above a certain amount, we deliver free of charge within the Netherlands — see shipping information for the current terms.Can I collect my order?
Collection in IJmuiden is possible by appointment. Please contact us by phone in advance at +31 (0) 255 234 200.
Products and custom solutions
Do you also offer custom packaging?
Yes. For customers with specific requirements — such as a different size, printing, or a specific insulation performance — we will be happy to develop a custom solution. Contact our internal sales team to discuss the possibilities.
What exactly does Cooled Solutions do?
Cooled Solutions is a manufacturer and supplier of insulated packaging for chilled shipping of temperature-sensitive products, such as food, pharmaceuticals, and laboratory samples. Among other products, we produce EPS Styrofoam boxes, honeycomb cool boxes, thermal pallet covers, ice packs, and related insulation materials.
How long will my product stay cool in packaging?
This depends on the type of packaging, the coolants used, the outside temperature, and the required storage temperature. In most practical situations, our solutions keep products at temperature for 24–48 hours. For longer or critical shipments, we will be happy to advise you on the right combination.
Are the packaging solutions suitable for pharmaceutical shipments?
Yes. We supply solutions that are in line with applicable GDP guidelines and meet IATA requirements for air freight. Validation reports are available on request for pharmaceutical validation.
Returns and warranty
Can I return products?
Yes, unopened products in their original packaging can be returned within 14 days of receipt. Custom-made and printed products are excluded from returns. See our returns page for the full procedure.
What if my order arrives damaged?
Please contact us within 48 hours at info@cooledsolutions.com with photos of the damage. We will immediately provide an appropriate solution — replacement or credit.
Sustainability
Is your packaging recyclable?
Many of our products are recyclable. EPS is fully recyclable through standard waste streams, and our honeycomb and cardboard solutions are FSC-certified. We also have a growing range of reusable alternatives.
Do you also offer sustainable alternatives?
Yes. Under our sustainable solutions, you will find honeycomb cool boxes, FSC cardboard, and reusable gel packs, among other products.